eNPS calculator
Calculate an employee net promoter score from promoters, passives, and detractors.
Calculate an employee net promoter score from promoters, passives, and detractors.
eNPS = (promoters − detractors) ÷ all responses × 100. Promoters answered 9 or 10, passives 7 or 8, and detractors 0 to 6. Passives are not in the subtraction. They are in the total.
The score runs from −100 to +100. Above zero means more promoters than detractors. Passives pull the score toward zero because they increase the total without adding to either side. A small survey moves more than a large one: two people changing their answer matters in a team of 20 and barely moves a company of 2,000. Teams choose their own target. There is no universal pass mark.
50 promoters, 30 passives, 20 detractors. Total 100. (50 − 20) ÷ 100 × 100.
30
20 promoters, 20 passives, 40 detractors. Total 80. (20 − 40) ÷ 80 × 100.
-25
They sit in the denominator. Adding passives without adding promoters or detractors moves the score closer to zero.
Above zero means promoters outnumber detractors. Many teams treat a score they have beaten before as the useful comparison. A single number without the response count is easy to overread.
Yes, if the three groups add up to 100. The score is a share, so 50, 30, and 20 people give the same result as 50%, 30%, and 20%.
Promoters are 9–10, passives are 7–8, and detractors are 0–6. Passives are counted in the total only.